Job Details

At Peak Performance Group, we’re proud to represent industry-leading brands delivering world-class products and services that keep people connected. We believe exceptional customer service is key to maintaining our clients´s reputation for reliability and innovation. We're looking for motivated individuals to join our Customer Service Representative team and serve as the frontline connection between our clients and its customers.

As a Customer Service Representative, you’ll play a vital role in providing personalized support, resolving issues, and helping customers understand how our client’s products and services can improve their everyday lives. You’ll use your communication skills and problem-solving abilities to build trust and deliver a best-in-class experience with every interaction.

Responsibilities:

• Serve as the primary point of contact for our customers, assisting with billing inquiries, plan upgrades, technical support, and general account questions.
• Provide tailored solutions by identifying customer needs and promoting latest services, devices, and offers.
• Maintain a deep understanding of our client’s wireless plans, promotions, and devices to effectively educate and guide customers.
• Collaborate with internal teams to resolve customer concerns promptly and professionally, ensuring high satisfaction and retention.
• Accurately document customer interactions, sales, and service details in CRM systems.
• Participate in team meetings and ongoing training sessions to stay informed about new products and service updates.

Qualifications:

• Prior experience in customer service, retail, telecommunications, or a related field preferred.
• Ability to communicate effectively, actively listen, and remain composed in high-pressure situations.
• Goal-oriented with a strong desire to exceed customer expectations and meet performance metrics.
• Self-motivated with strong organizational and time management skills.
• Must have reliable transportation to and from the local office.
• High school diploma or equivalent required; additional education is a plus.