Job Details

Job Title: Sales Manager
Location: Icy Strait Point – Hoonah, Alaska
Reports To: Director of Excursions

Position Overview

We are seeking an enthusiastic and driven Sales Team Leader to inspire, lead, and elevate our sales team to achieve outstanding results. This pivotal role involves creating a dynamic work environment, enhancing communication processes, fostering accountability and growth within the team, and driving tour sales and upselling opportunities.

In addition to overseeing sales operations, the Sales Team Leader will play a key role in supporting Guest Services and Whale Loading Operations, ensuring seamless and efficient experience for both guests and staff.

As a Sales Team Leader, you will be responsible for managing and developing a high-performing team to drive growth and consistently meet or exceed targets. Success in this role requires strong leadership, excellent people management skills, and a background in sales—preferably within the tourism or excursions industry.

Key Responsibilities

Sales Oversight & Inventory Management

• Strategically manage the remaining tour inventory and convert availability into sales opportunities.
• Maintain accurate and timely updates in the Point-of-Sale (POS) system, identifying and executing upselling strategies.
• Develop and implement comprehensive sales strategies to maximize team performance and revenue.
• Monitor and maintain real-time performance dashboards to promote visibility, accountability, and friendly competition.
• Design and manage incentive and recognition programs that reward excellence and drive motivation.

Team Leadership & Coaching

• Provide hands-on leadership with a consistent presence on the sales floor to support, coach, and guide the team.
• Foster a culture of communication and collaboration with a strong emphasis on verbal and in-person interaction.
• Mentor lead sales representatives and team members to support professional development and internal growth.

Operational Management & Communication

• Act as the primary point of contact for all sales operations, ensuring timely and professional communication with other departments.
• Manage team schedules to ensure appropriate coverage, shift rotation, and operational continuity using platforms such as Deputy, Fare Harbor, and OptiSign.
• Personally verify tour counts directly from the ship to maintain inventory accuracy and efficiency.
• Actively resolve issues as they arise, maintaining alignment across sales and operational teams.
• Lead with a high level of accountability, setting and upholding clear expectations for team performance and conduct.

Team Culture & Environment

• Lead by example with professionalism, dependability, and excellence in every aspect of your role.
• Cultivate a positive, inclusive, and high-energy work environment that encourages collaboration and celebrates team wins.
• Maintain high morale by recognizing achievements, promoting teamwork, and managing challenges with a solution-oriented mindset.

Strategic & Analytical Responsibilities

• Develop and refine department-wide sales strategies that align with broader organizational goals.
• Analyze sales metrics and trends to inform decisions, improve processes, and identify new opportunities for growth.
• Strengthening guest relationships through excellent service and support, driving loyalty and referrals.
• Collaborate cross-departmentally with operations, marketing, and guest services to ensure strategic alignment.
• Stay current on industry trends and competitor activity to proactively adjust tactics.
• Provide detailed reports and strategic insights to senior leadership on sales performance and team productivity.

Qualifications

• Proven experience in a sales management or supervisory role, ideally in a tourism, retail, or guest-service environment. At least 5 years as a supervisor of 6 or more people in a sales setting required.
• Bachelors Degree or equivalent experience in sales.
• Strong verbal communication, interpersonal, and team-building skills.
• High level of organizational, strategic, and problem-solving capability.
• Ability to thrive in a fast-paced, guest-focused environment.
• Proficiency in sales and scheduling tools such as Fare Harbor and OptiSign.
• Professional, driven, and team-oriented leadership style.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.