Job Details

About you:

• You manage stress in a fast-paced, multi-tasking environment with a high volume of calls and emails that are prioritized daily.
• You maintain and thrive in an organized workplace.
• You enjoy compiling, confirming, and organizing information.
• You are assertive and have a "will to win" in dealing with highly competitive situations.
• You can finish tasks despite challenges or resistance.
• You demonstrate self-control and strong skills in managing time and priorities.
• You love using logical, systematic, and orderly procedures to meet objectives.
• You are dynamic, adapt to, and even welcome change.
• You have a competitive personality

Responsibilities

• Establish rapport and maintain strong relationships with prospective students by providing them with accurate academic program information that aligns with their professional development goals.
• Communicate with prospective students via telephone, email, webchat, and SMS.
• Guide and track students through the admissions and enrollment processes.

Qualifications

• Bachelor’s degree required. Master’s preferred.
• 1-2 years proven experience in consultative sales, on-line learning, customer service, admissions or recruiting. Outbound call center experience preferred.
• Knowledge of non-traditional, adult student learning theory and motivation.
• Exceptional closing skills while remaining calm, welcoming, understanding, and empathetic.
• Ability to think on your feet, try new innovative approaches to get desired results.
• Exceptional communication skills and the ability to influence customers, partners, and associates.
• Ability to tie an individual’s wants and needs into a strategic plan.