Job Details

Remote Benefit Customer Service Representative – San Diego, CA (Local Candidates Only)

Pay Rate:

• $17.25/hour (Non-bilingual), after 30 days increase to $18/hr

• $18.00/hour (Bilingual – Fluent in English and Spanish or French), after 30 days increase to $19.25/hr

Location: San Diego, CA – Must reside within 2 hours of the location

We’re hiring Remote Benefit Customer Service Representatives to help individuals navigate their healthcare and pension benefits with confidence and compassion. This is your chance to make a real impact while working from home — but you must be local to San Diego, as you'll need to pick up equipment in person and may be asked to attend occasional in-office meetings.

Expected Start Date: Mid August – Early September

What You’ll Do:

• Support members with benefit enrollment and plan updates.

• Provide thoughtful and clear assistance via phone, email, and webchat.

• Start with one client account and gradually support more through cross-training.

• Explain healthcare and pension plan information in everyday terms.

• Handle sensitive or complex issues with professionalism and empathy.

• Manage confidential information in compliance with HIPAA and data privacy standards.

• This role deals with inbound calls only. No solicitation will be required :)

Schedule & Availability:

• Monday to Friday only — no weekends ever.

• Must be flexible to work any 8-hour shift between 6:00 AM – 8:00 PM PST.

• Peak season: Full-time (40 hours/week) with potential overtime.

• Off-peak: 32–40 hours/week depending on business needs.

Requirements:

• High school diploma or GED.

• Customer service or call center experience is a plus, but not required — training provided.

• Strong verbal and written communication skills.

• Ability to adjust your approach based on the customer’s personality and needs.

• Basic computer skills and comfort learning new systems.

• Must live within 2 hours of San Diego to pick up equipment and attend occasional in-person meetings.

Bilingual Candidates Encouraged to Apply:

• We’re especially looking for fluent Spanish or French speakers.

• Bilingual reps receive an additional $0.75/hour.

Apply Today!