Remote Benefit Customer Service Representative
Standard
A-Line Staffing Solutions

San Diego, CA


Category

Business

Job Type

Full_Time

Salary

17.25USD - 18USD per hour

Posted Date

July 16, 2025


Job Description

Job Description

Job Description

Remote Benefit Customer Service Representative – San Diego, CA (Local Candidates Only)

Pay Rate:

  • $17.25/hour (Non-bilingual), after 30 days increase to $18/hr

  • $18.00/hour (Bilingual – Fluent in English and Spanish or French), after 30 days increase to $19.25/hr

Location: San Diego, CA – Must reside within 2 hours of the location

We’re hiring Remote Benefit Customer Service Representatives to help individuals navigate their healthcare and pension benefits with confidence and compassion. This is your chance to make a real impact while working from home — but you must be local to San Diego, as you'll need to pick up equipment in person and may be asked to attend occasional in-office meetings.

Expected Start Date: Mid August – Early September

What You’ll Do:

  • Support members with benefit enrollment and plan updates.

  • Provide thoughtful and clear assistance via phone, email, and webchat.

  • Start with one client account and gradually support more through cross-training.

  • Explain healthcare and pension plan information in everyday terms.

  • Handle sensitive or complex issues with professionalism and empathy.

  • Manage confidential information in compliance with HIPAA and data privacy standards.

  • This role deals with inbound calls only. No solicitation will be required :)

Schedule & Availability:

  • Monday to Friday only — no weekends ever.

  • Must be flexible to work any 8-hour shift between 6:00 AM – 8:00 PM PST.

  • Peak season: Full-time (40 hours/week) with potential overtime.

  • Off-peak: 32–40 hours/week depending on business needs.

Requirements:

  • High school diploma or GED.

  • Customer service or call center experience is a plus, but not required — training provided.

  • Strong verbal and written communication skills.

  • Ability to adjust your approach based on the customer’s personality and needs.

  • Basic computer skills and comfort learning new systems.

  • Must live within 2 hours of San Diego to pick up equipment and attend occasional in-person meetings.

Bilingual Candidates Encouraged to Apply:

  • We’re especially looking for fluent Spanish or French speakers.

  • Bilingual reps receive an additional $0.75/hour.

Apply Today!

Ad Information

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System Information

July 17, 2025 23:48

July 18, 2025 08:44

July 18, 2025 08:44