Job Details

Company Overview:

We are a highly reputable residential roofing company based in Tucson, Arizona, dedicated to providing top-notch roofing solutions to our clients. With a strong commitment to quality craftsmanship and exceptional customer service, we have earned a reputation as a leader in the industry.

Job Responsibilities

• Manage all aspects of commercial service department
• Receive work orders from clients
• Input work order information into company CRM
• Schedule work with field crews
• Insure field crews have all required information, materials, and equipment to complete the work order.
• Frequent communication with clients on scheduling, conditions, required work, proposals, and reporting.
• Review all work from field for accuracy and quality
• Create service reports for client clearly showing the conditions and work performed
• Create service proposals and consult client when necessary
• Create and send invoices to clients for work performed
• Update all notes on work order in WCR systems
• Update all notes on work order in client system (if applicable)
• Conduct frequent inspections of company vehicles, equipment, tools, and materials.
• Conduct occasional field visits or roof walks with clients

Required skills/experience

• Minimum 5 years of experience managing a commercial roofing service department
• Familiarity with all types of roofing systems and roof conditions
• Familiarity with leak detection and repairs for specific roofing systems and materials.
• Ability to read work orders, plans, and other applicable project documentation
• Ability to create and edit reports and pictures to present professional reports and estimates
• Ability to prioritize and manage work in a fast paced role demanding the ability to juggle multiple tasks according to priority.
• Experience with Outlook, Word, Excel, PowerPoint, Proline (or other CRM system), Company Cam, BlueBeam (or other take off software), and customer portals.
• Must be good with technology such as iphones, ipads, apps, laptops/computers, etc….
• Must have excellent customer service skills
• Must be committed to finding ways to solve problems and issues for customers and with field employees.
• Spanish/English bilingual is a plus
• OSHA 30-Hour is a plus
• Must have ability to calculate material quantities, labor hours, travel costs, etc…
• Must have valid drivers license

Compensation

Base Salary: $60k-$65k DOE. There is a bonus plan that ties to revenue and profitability.

Health/Dental/Vision insurance with Blue Cross Blue Shield

PTO

Vehicle reimbursement and gas card