Job Details

Ocean Computer Group, Inc. offers custom IT solutions for every aspect of your environment from software and hardware procurement to deployment planning, configuration, data center optimization, mobility and IT asset management.

Join Ocean’s innovative Sales staff and become an integral member of our dedicated Commercial/Public Account team. Work side by side with an Outside Account Executive and manufacturer account executives along with a talented engineering team, supporting the Commercial and Public mid-market NJ Metropolitan area business generated in a specific territory. Maintain relationships with existing customers and help establish new business through personalized, quality levels of customer service.

The ideal candidate will have experience in quoting Server, Storage, Networking, Security, Client, MSP and Services Solutions to the Commercial and Public mid-market customer base.

System Integrator, MSP or Manufacturer experience a must.

Experience in the Dell/EMC, Sonicwall and Barracuda product set is a huge advantage.

Responsibilities:

Engage local vendor field representatives.

Research software/hardware options in accordance with customer requirements

Collaborate with sales and technical resources (pre-sales/delivery) to drive customer engagements

Providing customer quotes, pricing and product information.

Provide consistent and timely follow up.

Create detailed customer price quotations and work closely with other team members to processing purchase orders

Work with internal departments to ensure customer transactions are processed accurately and efficiently

Resolve issues regarding returns, customer dissatisfaction, download issues, shipping discrepancies, order and invoicing back up

Provide professional after-sales support to enhance the customers’ dedication

Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation

Acting as liaison between Ocean clients and internal departments.·

Ensure that the CRM ( Connectwise ) is kept accurate and up-to-date

Demonstrate strong people and business leadership skills

Minimum Qualifications

· College Degree preferred or equivalent in directly related field

· Must have a minimum of 3-5 years of business-to-business experience

Understands the client procurement processes and knows key decision criteria for winning new and / or maintaining existing business

· Knows and understands company's sales tools and processes

· Strong written and verbal communication skills

· Excellent communication, presentation and executive presence skills

· Highly competitive and self-motivated with the ability to deliver results quickly

· Proficiency in Microsoft Office applications and strong customer presentation skills

· Majority of work done independently

· Self-motivated with the ability to work in a fast paced and constantly changing environment

· Build customer loyalty

· Team player