Job Details

Russell Tobin's client, an American software company, is hiring a Remote Change Management & Adoption Specialist

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Employment Type: Contract

Location: Remote

Duration: 12+ months with possible extension or conversion

Pay range: $60/hr - $62/hr

Schedule: Mon – Fri

Role Description
Our Customer Service & Support (CSS) organization is central to delivering seamless, efficient, and exceptional customer experiences. We seek a Change Management & Adoption Specialist to lead transformation initiatives, enhance operational efficiency, and ensure teams embrace change with confidence.

Key Responsibilities

• Execute Change: Develop and implement change management frameworks to drive adoption of new processes, tools, and initiatives across CSS.
• Strategic Communications: Craft executive-level communications and presentations (agile experience preferred) to align stakeholders.
• Cross-Functional Collaboration: Partner with CSS business leads, project managers, product teams, and communications to ensure cohesive change strategies.
• Engagement & Adoption: Design tailored communication and enablement plans to sustain employee adoption of changes.
• Stakeholder Alignment: Collaborate with leadership across CSS, Product, and Technology to align initiatives with business goals. Assess program scope, severity, and receptivity to tailor plans.
• Optimize Messaging: Deliver clear, compelling communications to reduce friction and foster continuous improvement.
• Measure Success: Track adoption metrics to evaluate effectiveness and iterate strategies.
• Champion Activation: Build and empower a network of change advocates to amplify engagement.

Qualifications

• Experience: 5–7+ years in change management, strategy, or transformation, preferably in consulting or tech.
• Skills:
  • Expertise in structured change methodologies, communications, and enablement.
  • Strong stakeholder management and executive-level influence.
  • Analytical mindset with ability to translate data into actionable insights.
  • Proficiency in MS Office (PPT, Excel, Word) and creative development.
• Attributes:
  • Self-driven, adaptable, and adept at managing multiple priorities.
  • Passion for employee experience and fostering fact-based decision-making.
  • Comfortable with ambiguity and driving consensus in fast-paced environments.

Ideal Candidate

• A proactive problem-solver who thrives on elevating team engagement.
• A collaborative leader with a consulting mindset, committed to continuous improvement.
• An articulate communicator who balances strategic vision with hands-on execution.

Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.