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Customer Service Representative

Standard

Medical Care Alert

Livonia, MI

Job Type

Full_Time

Salary

17USD - 21USD per hour

Posted Date

June 19, 2025

Job Description

Benefits/Perks

Competitive Compensation
Paid Time Off
401K with Match
Health Insurance

Job Summary

We are seeking a Customer Service Representative to join our team in Livonia, MI. In this role, you will communicate with customers (senior citizens and their caregivers or adult children) to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Shift is 12:00 PM - 8:00 PM Monday, Tuesday, Thursday, Friday and 9:00 AM - 4:00 PM on Saturday.

Responsibilities

Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Troubleshoot customer's equipment issues as needed
Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED, Associate's degree
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively