Job Details

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Job Title: Customer Service Specialist

Duration: 6 Months with possible extension/ Conversion

Location: 6465 National Drive, Livermore, California, 94550

Summary:

Start Time (AM/PM)      

Must be flexible to work a shift between 5am and 5pm

End Time (AM/PM)        

Must be flexible to work a shift between 5am and 5pm

Customer Service-Enrollment Services-100% Onsite Role Location- 6465 National Drive Livermore, CA Will Be 100 percent Onsite position. Hours: Must be flexible to work a shift between 5am-5pm PST

Description-

Enrollment Services is responsible for assisting customers through the enrollment process.

They will be the point of contact from the start of the account through the point of reviewing costs and service details with the customer until the customer is trained and becomes active.

Will be trained on the specific enrollment process but having some previous benefit or enrollment experience is a plus.

Must have:

Previous Customer service Experience, Will be Working over and on the Phone- Someone who can learn quickly and retain information.

Good phone etiquette and ability to multitask.

High Attention to Detail and good attendance is required

Candidates will interview onsite. If selected, they will start as soon as screening have cleared.

Required:

0-3 years’ experience required.

Takes inbound or places outbound calls to provide information to customers.

Utilizes a database to retrieve customer or company information.

Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information.

Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.

Can organize and handle calls with speed and accuracy.

Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Previous experience may be required.