Job Details

Job Title: Customer Service Representative
Location: Fully Remote (Work from Home)
Schedule: Monday – Friday, 9:00 AM to 5:00 PM EST
Compensation: $18/hour. Est 4-6 week initial trial period than $20/hour

About Us
We are a dynamic and customer-focused software company dedicated to helping other business's grow. We are seeking a proactive, detail-oriented, and customer-centric Customer Service Representative to join our team. This is a fully remote opportunity that offers the chance to make a real impact from the comfort of your own home.

Key Responsibilities
As a Customer Service Representative, you will:

• Engage with customers via incoming and outgoing calls to address inquiries, resolve issues, and ensure satisfaction.
• Monitor and assist customers through our live support chat feature, providing real-time solutions and guidance.
• Provide support and expertise on navigating and utilizing our Customer Relationship Management (CRM) system.
• Build websites from templates on the Wix platform
• Respond to customer emails, phone calls, chats promptly, ensuring clear, accurate, and helpful communication.
• Guide customers through the 10-DLC registration process, offering detailed assistance and information.
• Perform additional support tasks as assigned to contribute to the company's efficiency and success.

What We’re Looking For

• Proven experience in a customer service or support role.
• Technical experience building basic websites on the Wix platform.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency with CRM systems and live chat tools is a plus.
• Reliable internet connection and the necessary equipment to work remotely.
• Ability to work independently and maintain productivity in a remote setting.

Work Environment

• Fully remote position, allowing you to work from a location of your choice.
• Regular working hours: Monday – Friday, 10:00 AM to 6:00 PM EST.
• Collaborative and supportive virtual work environment.

Compensation and Benefits

• Competitive hourly rate: $18/hour.
• Weekly pay schedule.
• This position does not include additional benefits such as health insurance or retirement plans.

Why Join Us?

• Opportunity to work in a fast-paced, supportive environment.
• Develop your skills in customer service and CRM systems.
• Enjoy the flexibility and convenience of remote work.

If you are a dedicated and customer-focused professional ready to contribute to our team’s success, we’d love to hear from you!

We look forward to welcoming you to our team!