Job Details

We are seeking a Call Center Representative to join our team! The representative will ensure that all applicants, recipients, spouses, attorneys, or other representative members receive extraordinary service when communicating with the company via phone, fax, written correspondence, or email. The representative may contact the recipient by phone or mail and, in each communication, provide empathetic and efficient service. 

Responsibilities:

• Handle customer inquiries and complaints
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• 1+ years of call center experience 
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills