Job Details

Company Overview

Dateline Exports is an export company specializing in the supply of construction materials for overseas projects in the Western Pacific Islands area, specifically Guam, Micronesia, Polynesia, and Melanesia. For over 30 years, Dateline has been a responsive, trusted partner supplying construction material for military and private development projects, as well as for value-added logistics services.

Position Overview

The IT Manager position, located in Wilsonville, OR, will be responsible for the set up and maintenance of all company devices and software, managing the security of those devices, as well as support users in resolving all hardware and software issues. This will be accomplished by coordinating with our outside IT support team and monitoring and managing IT tickets. This position will also be in charge of employee software training and development by serving as a resource in assessing needs, identifying resources, and supporting program development.

Duties & Responsibilities

IT Management & Support

• Act as the internal liaison between staff and our external IT Managed Service Provider (MSP). Train employees on how to submit IT support tickets and ensure proper documentation of common issues.
• Monitor the progress and resolution of IT support tickets to ensure timely and satisfactory outcomes.
• Coordinate with the MSP to install, configure, test, and upgrade hardware, software, and network systems.
• Provide first-level in-office troubleshooting for onboarding, device setup, network access, company phones, and other IT needs.
• Set up and configure laptops, install necessary software, and ensure all required access permissions are granted for new hires. Provide initial IT orientation and support, ensuring they have the tools and knowledge needed to start their roles effectively.
• Maintain an accurate inventory of IT equipment, licenses, and software usage. Coordinate IT asset lifecycle activities such as procurement, deployment, and decommissioning.
• Work with our Sales Manager (and customers as needed) to support compliance with Department of Defense (DOD) and federal cybersecurity requirements. Make recommendations and gather pricing for management review for any upgrades needed to meet these requirements.
• Monitor company systems and practices to ensure ongoing cybersecurity compliance and recommend improvements to reduce risk and increase resilience.
• Support the company’s transition from on-premise systems to a fully cloud-based environment by coordinating with MSP, other 3 party providers, and internal stakeholders, helping train staff, and ensuring minimal disruption during the migration.
• Lead the evaluation, planning, and implementation of system changes and upgrades across the organization to improve performance, enhance user experience, and align with evolving business needs. Do this by making recommendations, providing costs, and gaining approval of management for any changes or upgrades.

Systems Training  

• Promote and support company-wide adoption and effective use of Microsoft Office 365 (Outlook, Teams, SharePoint), Adobe, and other business tools.
• Identify employee training needs for software and develop or source appropriate learning resources and programs. This includes job shadowing staff across departments to understand their workflows and technology use, gathering feedback, and identifying pain points and improvement opportunities.
• Coordinate training logistics including scheduling, communications, material preparation, and platform access.
• Ensure effective training sessions using a variety of instructional methods to accommodate different learning styles.
• Maintain training records and track completion to ensure required training is completed in a timely manner.

Required Education, Experience, and Skills

• Associate’s or Bachelor’s degree in Information Technology, or a related field preferred. Equivalent experience may be considered in lieu of formal education.
• Relevant certifications are a plus.
• Proficiency in Microsoft Office 365 (Outlook, Teams, SharePoint, Excel) and experience supporting users in a Microsoft-based environment.
• Working knowledge of cloud-based systems including Microsoft Azure, cloud file storage, and administration tools.
• Ability to troubleshoot common hardware, software, and networking issues and coordinate resolution with service providers.
• Comfortable managing IT asset records, tracking software licenses, and assisting in the transition to cloud-based solutions.
• Demonstrated experience developing, organizing, and delivering effective in-person and virtual training. This includes the ability to assess training needs, source or create appropriate content, and measure training effectiveness.
• Effective time management and organizational skills; ability to prioritize multiple projects.
• Excellent verbal and written communication skills; able to translate technical concepts for non-technical audiences
• Strong interpersonal skills and the ability to collaborate with cross-functional teams.
• Ability to support both in-office and remote staff consistently and efficiently.
• Willingness and ability to travel between company locations in Wilsonville, Salem, and Gresham as needed.

Work Environment Considerations

• The work environment is an open office.
• Work requires the use of telephone, computers, and keyboards.
• Work requires the use of email for direct communication with customers, vendors, and others.
• The work pace is considered fast and varied.
• Work requires occasional but regular meetings with other staff members locally and on Microsoft Teams for members located remotely.
• Work may involve repetitive motion in the use of keyboards and other electronic systems.
• Work may require occasional interactions with customers, vendors, and others, outside of core business hours.
• Work will require occasional travel to both our Salem office and Gresham warehouse.