Job Details

ORGANIZATION OVERVIEW

PhoenixNAP’s mission is to provide outstanding value and service, using state of the art technology while continuously improving out technical and human assets. It is through these methods that we are able to maintain an incredibly response experience that puts customer needs first. We remove the stress from IT management so our customers can focus on their core business.

POSITION PURPOSE

PhoenixNAP is seeking to add a Security Officer to support its state of the art, catastrophe-free Data Center located in the heart of Phoenix! Security Officers are required to maintain a highly visible presence on our campus by patrolling, observing, and reporting abnormal activities then taking the appropriate action. Provide superior customer service in line with PhoenixNAP policies and procedures to ensure a quality experience within a safe and secure environment our customers expect.

KEY RESPONSIBILITIES

• Regularly completes patrols of data center following an orderly route and priorities as established by the Security Supervisor.
• Maintain a high degree of integrity and professionalism as this position is customer facing.
• Investigate and report all issues to the appropriate departments.
• Prepares a report of daily activities.
• Grant entry for authorized entities.
• Updates records and communicates information to other personnel using approved forms of communication.
• Identifies building maintenance needs not requiring prompt attention and submits work orders to correct them.
• Observe and report suspicious or illegal activity and community association regulation violations which could require assisting the police department as needed.
• Observe and report any deficiencies in security measures and practices currently in place and make recommendations for improvement to the Security Supervisor.
• Significant discretion in creating, processing and controlling highly sensitive information.
• Keep informed of all company and departmental policies
• Other duties assigned.
• First Shift - Saturday - Tuesday 6:00AM - 2:00PM

QUALIFICATIONS

• Must possess a high school diploma or equivalent
• Must have valid Arizona drivers license with a clean driving records and have dependable daily transportation
• Previous law enforcement or military experience strongly preferred.
• Strong Customer Service skills required.
• Knowledge of security devices, access control systems, CCTV, and Lenel
• Ability to comprehend, carry out, and explain complex verbal and written instructions.
• Sustained high degree of care and awareness required to prevent physical injuries.
• A high level of confidentiality is required.
• Ability to deescalate confrontational situations.
• Must have excellent written and verbal communication skills and be comfortable communicating with all levels of staff and management.
• Must pass a background check.
• Must be legally authorized to work in the U.S.

PHYSICAL REQUIREMENTS

• Must be able to sit for long periods of time.
• Must be able to sustain continuous mental and/or visual effort for prolonged periods of time.
• Must be able to complete regular foot patrols both inside and outside the campus
• Must be able to lift up to 50 lbs.

JOB PERKS

• Competitive salary
• Robust benefits package that includes medical, dental, vision, paid time off, Health Savings Account with employer contribution, company paid life insurance, 401k with match
  • Single medical coverage costing as low as $2 per month!
• Company supplied uniform
• Daily company provided meals and snacks curated by our in-house dining staff
  • No clocking out for lunch!

This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment using the latest technologies, methodologies, and frameworks. PhoenixNAP has a company culture that is employee centric and designed to meet the needs of our team members who want to stand out. We have created a workplace where employees are highly motivated for their personal and professional improvement.