Job Details

Position Overview: Customer Service Representative

We are looking for a friendly, detail-oriented, and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries efficiently, and supporting overall satisfaction and loyalty. This position requires strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Deliver outstanding customer support via phone, email, chat, or other communication channels.

• Respond to questions, concerns, and issues with professionalism and accuracy.

• Maintain a thorough understanding of company products, services, and policies.

• Accurately process orders, returns, and exchanges in a timely manner.

• Collaborate with internal departments to resolve complex customer issues.

• Track, document, and follow up on open cases to ensure resolution.

• Suggest products or services that best meet the customer’s needs.

• Foster a positive, team-oriented work environment.

Qualifications:

• No experience needed — we will train you!

• Positive attitude and willingness to learn.

• Strong communication and problem-solving skills.

• Ability to manage multiple tasks and maintain attention to detail.

Preferred Equipment Needed:

• Windows 11 Computer (No netbooks, Chromebooks, or iOS devices)

• Hard-wired high-speed internet connection

• Hard-wired headset (USB recommended)

• Dual Monitors

• Functional Webcam

This is a fantastic opportunity to start a career in customer service with a company that values growth, training, and your success. If you’re ready to bring your best attitude and learn new skills, we’d love to have you on the team!