Job Details

Position Description Summary:

This position is responsible for providing technical assistance which supports the information management needs of the USAO DMN. Assignments encompass IT Systems/Network Administration.

Responsibilities:

Pursuant to the policies, procedures, goals, and objectives established by the USAO DMN, the contractor performs the following duties on a regular and recurring basis under the close direction of the IT Systems Manager and the Specialist:

•         Requires testing, quality assurance, configuration, installation, implementation,

maintenance and management of networked systems used for the transmission of information in data, voice and/or video format, ensuring systems availability,

functionality, integrity, and efficiency. Contractor may be granted administrative

rights at the discretion of the USAO-MN.

•         Ensures the confidentiality, integrity, and availability of systems, networks, and data through the implementation, maintenance, and enhancement of information systems security programs, policies, procedures and tools.

•         Provides customer support service including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements.

The office Information Technology (IT) environment includes desktop and laptop computers, a local area network, Microsoft SQL Server and web-based applications, hand-held and wireless technology, along with case management and litigation support systems.

•         Contractors would provide IT customer support, including installation, configuration, troubleshooting, customer assistance, inventory management and/or training.

•         Assist the IT Systems Management staff in the configuration, installation, and maintenance of networked systems.

•         Performs assignments related to ensuring confidentiality, integrity, security and availability of systems, networks and data; performs routine assignments in support of the Office intranet and internet sites, including converting content into workable web pages, checking links, repairing errors, etc.

•         Assist in the planning, development and coordination of litigation support and case management service

Skills & Experience:

•         Incumbents should have the knowledge of the principles, methods, and practices for integrating information system components sufficient to plan, coordinate, and administer computer systems, and optimize system performance, knowledge of the latest advancements in technology to initiate corrective or preventative action to ensure optimum performance of the system.

•         Knowledge of performance tuning tools, database management, and project management methods sufficient to optimize systems performance, troubleshoot database performance problems, and perform a wide range of systems administration functions.

•         Knowledge of operating systems, associated devices, and the interoperability of systems sufficient to install, upgrade, troubleshoot, test, and maintain those systems; to optimize the functionality and performance of systems; and to ensure the availability, integrity, efficiency, and reliability of servers.

•         Ability to apply methods and practices for troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems and provide support that minimizes interruptions in service to customers

Education:      

•         Bachelor's Degree from an Accredited University

•         3 years' work experience

Security Clearance Required:           

•         Public Trust