Job Details

As the Inside Sales Manager, you will be responsible for managing the department's structure, growth, projects, recruitment, and day to day activities. Collaborating closely with your team, you'll ensure a cohesive approach to customer satisfaction, company objectives, and departmental targets.

The Inside Sales Manager’s job responsibilities will include, but are not limited to:

• Oversee the daily work flows of the department
• Understanding the sales process, market, and industry clearly
• Demonstrate superior product knowledge, functionality, and value to address customer questions and inquiries
• Effectively prospect, develop, and grow new accounts
• Effectively maintain relationship with, manage, and grow existing accounts
• Respond to in-bound sales inquiries for quotes, and customer service needs clearly, accurately, and in a timely manner
• Use CRM for prospecting new business, follow ups, while gathering & recording strategic information
• Follow up timely on cold and warm opportunities
• Employee recruitment, evaluations, promotions, disciplinary actions, retention, and terminations
• Establishing, implementing, and monitoring training requirements, documents, and schedules
• Providing guidance and support the department to meet goals and customer expectations across all product categories
• Assist salesmen with overcoming objection and closing sales
• Work with Outside Sales and Business Development team to meet or exceed department goals and discuss growth plans
• Interface with the Sales, Marketing, and Engineering teams to discuss customer feedback and incorporate in the product designs, marketing efforts, new product development, etc.
• Attending trade shows and customers facility visits
• Prepare and skillfully present sales presentations to customers

APPLICANTS MUST:

• Have an Associates Degree or equivalent (Bachelors degree is a plus)
• Have at least four years of working experience in inside sales building relationships, nurturing leads, and meeting goals
• Have at least two years of working experience in a management level position
• Have at least two years of experience and a general understanding of heavy equipment (excavators specifically), attachments, and applications (is a plus)
• Have working experience in Excel, Word and Outlook
• Have active listening and information gathering skills

DESIRED QUALITIES & SKILLS:
We feel that clear communication, team work, attention to detail, a positive attitude and superior customer service are all extremely important and crucial to our success. Desired qualities/skills of team members include, but are not limited to:

• Experience in "Application Selling" of products that have a wide range of configurations (is a plus)
• Goal oriented, with a strong passion to succeed
• Proven customer service skills
• Excellent written and verbal communication skills
• Demonstrate good listening and information collection skills to better understand the customer’s needs and pain points to offer the best solutions
• Proven negotiation skills
• Positive leadership
• Forward thinking
• Proven team building skills
• Be capable of working under pressure

BENEFITS / WE OFFER

• Paid Health, Dental, and Life Insurance as well as Long Term Disability
• Generous 401K Plan
• Optional Vision Insurance, Telemedicine, and Short-term Disability Insurance
• Paid Time Off, Paid Holidays, and Paid Sick Time Off
• On-the-job training