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Plumbing Dispatcher

Standard

Plumbing Patrol Inc

Los Angeles, CA

Job Type

Full_Time

Salary

20USD - 26USD per hour

Posted Date

June 19, 2025

Job Description

Office Dispatcher

We are seeking an experienced Office dispatcher to oversee daily operations. This role ensures seamless office functions, coordinates with field technicians, and upholds exceptional customer service standards.

Location: Chatsworth, Ca
Schedule: Mon-Fri 8:00 AM - 5:00 PM
*with occasional weekend shifts
This is a full-time
Salary: $20-26 (DOE)

Responsibilities:

Customer Service:

Handle customer inquiries, service requests, and appointment scheduling.
Manage customer accounts, billing, and issue resolution.

Scheduling & Dispatching:

Schedule and dispatch technicians efficiently.

Monitor technician availability and ensure smooth workflows.

Receive inbound emergency and non-emergency calls
Collect and document information from callers
Prioritize calls according to the level of urgency
Transmit information to the appropriate person or department
Direct response units to appropriate location
Monitor status of the response team

Administrative Tasks:

Maintain office supplies and accurate records.
Process invoices, payments, and prepare sales/revenue reports.

Financial Management:

Oversee accounts receivable/payable and track expenses.
Generate financial statements and ensure budget compliance.
Add purchase orders from all jobs to invoices

Staff Support:

Assist with onboarding new employees and maintaining records.
Provide administrative support to the team.

Other Responsibilities:

Coordinate marketing activities and promotions.
Ensure regulatory compliance and maintain office procedures.

QUALIFICATIONS

High school diploma/GED
Previous experience as a Dispatcher AND MUST KNOW HOW TO USE SERVICE TITAN
Excellent typing and data entry skills
Understanding of best practices and procedures for emergency response situations
Strong verbal and written communication skills
Highly organized with the ability to multitask and prioritize projects
Ability to work well under pressure