Job Details

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from guests via credit card or cash
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments
• Maintain cleanliness of working area and guest facing spaces.
• Arrive on time to relieve previous shift

​Qualifications:

• Previous experience in customer service, hotel front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills