Job Details

Overview – The Sales Assistant position is an integral part of the sales team providing administrative support and customer service throughout the entire sales and production process. The role provides assistance to both a specific team of Account Executives and other members of the larger sales team including other assistants. This position reports directly to our VP Sales and General Manager while functioning as part of an Account management team.

Duties Overview:

Supports Account Executives and the sales team in a variety of ways:

· Screen inbound calls

· Write up and/or proofread and enter all orders

· Assist with all paperwork to maintain the flow of each project to turn into accounting

· Research similar projects for quotes

· Follow up with clients on status as required

· Assemble research for reorders

· Call potential clients with expiring quotes, and other customer outreach as required

· Keeps samples of all catalog programs on file (binder)

· Monitor shipping report with expected orders shipping the coming week by factory

· File all shipping quotes for Account Executives (AEs)

· Catalog and samples requests shipped the day requested if in by a certain time

· Research old customer reorders for price accuracy and quantity

· Licensing, TM and manufacturing paperwork as needed

· Fill out order confirmation docs when customer does not have PO

· Check each incoming order for shipping instruction accuracy

· Alert Accounting on direct ship candidates

· Maintain project files for AEs

· Assist with desk in AEs absence

· Provide Customer Service as directed by AE

· Input final quote and final approved factory artwork in drop box on customer record

· CRM and customer records updates including new customer record creation

As experience and proficiency expands, additional duties will be added

Measure of performance:

· Proficiency at tasks assigned

· Ability to learn quickly, work with minimal direction and deliver thorough and complete outcomes

· Willingness to expand the role and accommodate additional duties.