Job Details

Position Overview

We are seeking a professional, energetic, and organized High-Volume Call Receptionist to serve as the first point of contact for our company. In this fast-paced role, you’ll be responsible for handling a large volume of incoming calls, directing inquiries appropriately, and ensuring all clients, customers, and visitors receive prompt, courteous assistance.

The ideal candidate thrives in a high-volume environment, remains calm under pressure, and delivers exceptional service with every interaction.

Key Responsibilities

• Answer and manage a high volume of incoming calls in a fast-paced environment

• Greet and direct visitors with professionalism and courtesy

• Route calls to the appropriate departments or staff members

• Take detailed and accurate messages when necessary

• Respond to general inquiries and provide basic information

• Schedule appointments or follow-ups as needed

• Maintain a clean and organized reception area

• Perform basic administrative tasks such as data entry, filing, and email handling

• Monitor voicemail and email inboxes and ensure timely responses

Qualifications

• 1–2 years of experience in a receptionist, customer service, or front desk role

• Comfortable handling 75+ calls per day

• Excellent verbal and written communication skills

• Strong organizational skills and attention to detail

• Ability to multitask and remain calm and courteous under pressure

• Proficiency with multi-line phone systems, Microsoft Office, and basic computer applications

• Reliable, punctual, and professional demeanor

• Bilingual a plus (not required)