Job Details

Company Overview

Bell-Mark has been a leader in the packaging industry for over 65 years, specializing in innovative in-line printing and coding solutions. Our commitment to quality and technology drives us to provide state-of-the-art printing technologies that enhance packaging processes.

Summary

We are seeking an IT Administrator to join our team at Bell-Mark. This role is crucial in maintaining our IT infrastructure and ensuring seamless operations across our locations. The IT Administrator will play a key role in supporting our mission to deliver high-quality solutions to the packaging industry.

Responsibilities:

· Serve as the first point of contact for internal help desk tickets and support.

· Recognize when to escalate tickets to the appropriate internal and external partners

· Manage and maintain the company’s IT infrastructure, including servers and network systems.

· Ensure timely deployment and effective communication of updates for patch management.

· Administer network user and computer account information

· Manage backup processes to include log review, issue resolution, and restore testing.

· Implement and support VPN solutions for secure remote access.

· Support SQL databases, performing backups, maintenance, and troubleshooting as needed.

· Administer VOIP phone system to include adds, changes, and reporting.

· Tracks and maintains inventory of hardware, software, peripherals, and network equipment (including location of equipment).

· Run cable(s) as required for new installations and office reconfiguration.

· Updates and maintains procedure documentation as needed

Qualifications:

· Proven experience as an IT Administrator or similar role in a corporate environment.

· Strong understanding of computer hardware (client & server) with an ability to troubleshoot hardware-based problems.

· Thorough knowledge of Microsoft Windows PC operating systems (client & server).

· Knowledge of Microsoft domains and Active Directory; Microsoft Office Suite and Microsoft 365

· Understanding of TCP/IP, Ethernet, and Internet networks.

· Experience with data and voice cabling.

· Knowledge of backup systems (Internal and External), Strategies, devices and services, data storage technology

· Ability to research and resolve issues and interpret a variety of technical documents and manuals.

· Well-developed interpersonal and customer service skills and ability to establish effective working relationships.

· Attention to detail, accuracy, and strong verbal and written communication skills.

· Keep up to date on emerging technology.

· Have good attendance & professional conduct.

If you are passionate about technology and eager to contribute to a leading company in the packaging industry, we invite you to apply today and join our team at BELL-MARK!