Job Details

Hi,

This is Bibi Ishak from All Medical Staffing, I have a Medical Customer Service Coordinator position in Miami. If you are interested, please email resume and HS diploma to Bibi.Ishak@allmedical.com-

Description: Coordinator (job description below)

• Location of work: Miami, FL 33155
• Working days & hours: Mon – Fri 8:00am- 4:30pm/ 10:00am – 6:30pm / 12:30pm-9:00pm (possible shifts they would need to be available for)
• Length of assignment: 14 weeks or longer
• Pay Rate: $20 -25

Experience in patient/family centered services or customer service department in a hospital setting highly preferred
Provides excellent communication of hospital resources, personalized services; presents
information to patients and families. providing emotional support, utilizing active listening,
and apply family-centered care principles in day-to-day operations.
• Works collaboratively with the Hospital Foundation to engage and maintain corporate and
community partnerships supporting services to help enhance the well-being of families
throughout hospitalization
• Abides by infection control and prevention procedures during the facilitation of
programming and when distributing resources; ensures proper maintenance of common
spaces and engagement areas
• Tracks and documents all patient and family participation in events and programming in
support of departmental KPIs and system-wide experience priorities.
Daily 1 hour
• Responsible for the coordination of lodging for identified families with extended stays.
including but not limited to reservations, unique family requests, background checks,
payment processing, maintaining accurate records, housekeeping, safety and maintenance
requests.
• Maintains organization of ordered inventory and donated materials. Communicates
inventory and findings with Operations Lead.
• Supports the coordination and facilitation of marquis events such as Spread Joy, Carlin
Prom, and Michael Fux holiday party.
As Needed varies
• Provides back-up coverage and weekend rotation as part of the team
• Fluency in both English and Spanish highly preferred
• Ensures the highest degree of professionalism, friendliness, helpfulness, and customer service at all times
• Ability to react calmly under stressful conditions and redirect families to appropriate resources
• Displays a professional image and is a role model in service excellence
• Desire to fill the needs of all internal and external customers with positive communication skills
• Exceptional verbal and written communication skills
• Excellent computer skills with strong Microsoft Office skills including PowerPoint, Access, Excel and Word
• Ability to work with numerous and frequent interruptions
• Ability to maintain confidentiality of sensitive patient information
• Ability to make small group presentations and engage families
Requirements:
1-3 years Previous experience in patient& family centered services or customer service department in a healthcare setting