Job Details

Carmela Coffee is a leading brand known for its commitment to delivering high-quality products/services and exceptional customer experiences. As we continue to expand our franchise network, we are seeking a strategic and results-driven Senior Executive to oversee franchise operations and ensure alignment with our brand values and standards.

Key Responsibilities:

    1.    Franchise Network Oversight:

• Conduct regular site visits to franchise locations to assess operations, customer service, and adherence to corporate standards.
• Provide actionable feedback to franchisees based on observations, ensuring continuous improvement and alignment with brand guidelines.

    2.    Financial Performance Management:

• Analyze franchise financial reports, identifying areas for improvement and addressing discrepancies.
• Collaborate with franchisees to develop and implement strategies that enhance profitability and financial performance.

    3.    Brand Integrity and Compliance:

• Monitor compliance with corporate policies, operational procedures, and brand identity standards.
• Conduct brand audits to verify consistency across all franchise locations and support franchisees in implementing marketing and promotional initiatives.

    4.    Operational Excellence:

• Assist franchisees with resolving operational challenges, providing guidance to meet corporate expectations.
• Lead the implementation of corporate-driven operational improvements and changes across the franchise network.

    5.    Corporate Audit and Compliance Liaison:

• Prepare franchisees for corporate audits, ensuring they meet all requirements.
• Develop corrective action plans based on audit outcomes and report compliance status to senior management.

    6.    Sales Performance Optimization:

• Track and analyze sales performance metrics, setting benchmarks and growth strategies.
• Align personal performance objectives and bonuses with the achievement of franchise sales targets.

    7.    Training and Development:

• Coordinate and deliver training sessions on corporate policies, procedures, and best practices.
• Provide ongoing support and resources to franchisees to address challenges and enhance performance.

    8.    Effective Communication and Conflict Resolution:

• Serve as the primary point of contact between corporate headquarters and franchisees, ensuring clear and effective communication.
• Address and resolve conflicts or issues between franchisees and corporate, maintaining positive relationships and mutual understanding.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or related field. MBA preferred.
• 8+ years of experience in franchise management, operations, or a related senior executive role.
• Proven track record of improving operational efficiency and driving financial performance.
• Strong understanding of brand management and operational compliance.
• Excellent communication and leadership skills, with the ability to influence and support stakeholders.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and career growth.