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Call Center Supervisor (up to $25/hr)

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ProPivotal

Framingham, MA

Job Type

Part_Time

Salary

Not specified

Posted Date

July 23, 2025

Job Description

Call Center Supervisor (up to $25/hr)
We’re seeking a composed, compassionate leader with call center experience to oversee weekend operations and support both crisis callers and frontline staff.

This is a great opportunity for anyone with past supervisory or management experience looking for part-time weekend shifts

It is also a very fulfilling role in getting to assist residents of Massachusetts going through mental health issues.

Job Details:

This is a part-time opening
Schedule: Saturdays and Sundays, either 2:00 PM–10:00 PM or 3:00 PM–11:00 PM
Pay Rate: up to $25.00/hour

Key Responsibilities:

Supervise and support weekend Call Takers, providing real-time coaching and guidance
De-escalate challenging situations and provide crisis intervention when needed
Ensure professional, empathetic, and nonjudgmental support is delivered consistently
Efficiently navigate multiple communication and data systems while on calls

Required Experience:

Minimum 1 year of managing or supervising people in either a call center or customer support environment
Prior hands-on experience working in a call center

Required Skills:

Proficient in Microsoft Office Suite (Word, Outlook, Excel)
Strong verbal communication and listening skills

Company Description

Since 1996, ProPivotal has been committed to excellence in staffing services. ProPivotal is one of Massachusetts’ largest staffing firms. It is our pleasure to provide service to many of the area’s most desirable employers and fulfill their staffing needs throughout the world. While we have the deep resources which allow us to manage large staffing programs, we also have a structure which allows us to get to know each job seeker individually, and a culture which drives us to match candidates with jobs they love. We are big enough to serve you and small enough to know you.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Company Description

Since 1996, ProPivotal has been committed to excellence in staffing services. ProPivotal is one of Massachusetts’ largest staffing firms. It is our pleasure to provide service to many of the area’s most desirable employers and fulfill their staffing needs throughout the world. While we have the deep resources which allow us to manage large staffing programs, we also have a structure which allows us to get to know each job seeker individually, and a culture which drives us to match candidates with jobs they love. We are big enough to serve you and small enough to know you.\r\n\r\nProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.