Job Details

We're Hiring: Service Manager

$95,000.00-$110,000.00/year Exempt

Location: Phoenix, AZ| Full-Time |

At American Power Systems (APS), we specialize in keeping essential infrastructure running with dependable backup power solutions. We’re seeking a dynamic, hands-on Service Manager to lead our field service operations—someone who can balance technical expertise, team leadership, and a commitment to exceptional customer support.

If you're energized by leading teams, solving problems, and making a direct impact in a growing company, you could be a perfect fit.

What You’ll Be Doing:

• Lead and Develop the Team: Supervise and coach a team of field technicians servicing commercial UPS systems, battery systems, and power distribution equipment across the Western U.S.
• Manage Daily Operations: Oversee scheduling, dispatch, field service execution, job cost management, and customer follow-up.
• Ensure Quality and Safety: Enforce safety standards, quality protocols, and regulatory compliance in field activities.
• Customer Escalation Point: Serve as the key point of contact for complex technical issues, scope changes, and emergency response coordination.
• Collaborate Across Departments: Work closely with Sales, Projects, and Purchasing to align priorities, support quoting efforts, and ensure jobs are fully scoped and prepared before technicians are dispatched.
• Monitor and Improve Performance: Use metrics and feedback to evaluate technician productivity, customer satisfaction, and service delivery quality.

What We’re Looking For:

• Experience: 5+ years in field service, preferably involving UPS, DC battery systems, or electrical power equipment; 2+ years managing technical teams
• Leadership: A confident, motivating presence with a collaborative leadership style
• Technical Knowledge: Strong understanding of power equipment, site safety, and electrical systems (UPS, switchgear, inverters, etc.)
• Communication Skills: Able to effectively communicate with technicians, customers, and leadership—especially under pressure
• Problem Solver: Calm under pressure, quick to resolve issues, and proactive in improving systems and processes.
• Willingness to Travel: Occasional travel for site audits, customer meetings, or technician support.
• Ability to pass a blood draw, drug screen, and physical.

Our mission at American Power Systems, LLC is:

“Long-term relationships, not short-term wins.

We seek to earn partnerships with our employees, customers, and suppliers. We do this by providing quality DC products and services in a timely fashion, and at a fair market value.

Team success, not individual credit.

We focus on serving internal and external customers in a collaborative environment that is responsive, respectful, and supportive. Individuals will be recognized and compensated for their contribution to team success.

Humor and humility, not taking ourselves too seriously.

We are committed to professionalism and doing excellent work together. At the end of the day, its important to have times of shared laughter.”

Company Culture at American Power Systems

You will work with supportive, helpful people who want to collaborate on solving our customers’ challenges. Our people drive our business, and they operate in a trusting environment.

Why should I work at American Power Systems?

• Paid weekly- payday is every Friday
• 9 Paid holidays
• Paid on-the-job training

Employee Benefits

• Employee health insurance: Medical & Prescription Drug, Dental, Vision
• Voluntary Vision Buy-Up Plan
• Employer Paid Basic Life & AD&D Insurance
• Voluntary Additional Employee Life Insurance
• Employer-Paid Short-Term Disability
• Employer-Paid Long-Term Disability
• Employee Assistance Program
• 401(k) match and Safe Harbor Employer Contribution
• Up to 96 hours of Paid Time Off
• Christmas Bonus