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Tier 2 On-site/Traveling Technician

Standard

Exact IT Consulting

Indianapolis, IN

Job Type

Full_Time

Salary

55000USD - 65000USD per year

Posted Date

July 14, 2025

Job Description

Tier 2 On-site/Traveling Job Description

Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus.

· Providing support for a wide range of applications and systems, including Microsoft Office, financial software, and assisting with operating system navigation.

· Installing, configuring, and maintaining workstations, and other related equipment and devices.

· Assisting users with hardware and software, providing training on proper usage, and communicating effectively to resolve issues.

· Diagnosing and resolving complex technical issues related to hardware, software, and systems that Tier 1 support couldn't resolve.

· Identifying when an issue needs to be escalated to Tier 3 support and managing the process.

· Creating and maintaining documentation for solutions to recurring problems, contributing to the knowledge base for both Tier 1 and Tier 2 support.

· Participating in technology projects, offering guidance and integration of technology solutions.

· Research and recommend innovative, and where possible automated approaches for system administration tasks.

· Identify approaches that leverage our resources and provide economies of scale.

· Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

· Work in a weekend rotating schedule to cover close of business and Help Desk.

· Conducting weekly site visits to clients, providing on-site technical support and assistance as needed.

· Travel to client locations around the United States to complete project installs and network infrastructure refresh projects.