Job Details

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Essential duties and responsibilities include but not limited to:

• Provide phone, email and chat customer service support

• Provide detailed quotes and thorough explanations to customers regarding work being performed

• Sales support and data entry

• Create and maintain inspection reports - identify product defects and complete appropriate documentation when defects are identified

• Utilize basic hand held tools and measurement instruments
• Read, interpret and follow basic instructions, specifications, bills of materials, and other written instructions or procedures to accurately inspect and process returned goods

• Perform daily updates to ensure the product is flowing through production
• Maintain an organized work area
• Perform quality work checks to ensure the product meets high quality standards
• Perform all work in accordance with quality standards and established safety procedures
• Maintain a clean and safe work area

• Shipping and receiving

Qualification requirements:
• High School Diploma or GED
• Basic reading skills. Must be able to follow directions
• Basic computer navigation and utilization skills

• Basic MS Office skills
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• High attention to detail and self-motivation skills

Physical demands and abilities:
• Ability to lift 30-50 pounds
• Regularly perform repetitive tasks
• Regularly possess manual dexterity to put parts or pieces together quickly and accurately

Preferences:

• Previous experience with automotive customer service or sales

• Advanced knowledge of MS Excel

• Previous experience with ERP systems

• Previous experience as an automotive technician