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Bilingual Customer Service Representative (Cantonese - Onsite)

Standard

1st Choice, LLC

New York, NY

Job Type

Full_Time

Salary

20USD per hour

Posted Date

July 24, 2025

Job Description

Job Title: Bilingual Customer Service Representative (Cantonese – Onsite)
Location: Onsite | New York, NY 10004
Schedule: Full-Time | 40 Hours per Week

Join our team as a Bilingual Customer Service Representative supporting the New York Independent Assessor Program (NYIAP) — a statewide initiative that helps Medicaid recipients access long-term, community-based services. This onsite position is ideal for candidates fluent in Cantonese and English who thrive in a fast-paced customer service environment and are passionate about supporting public health programs and underserved communities.

Work Location

This is a 100% onsite position located at: New York, NY 10004

Key Dates

Training Period: August 18 – September 12, 2025
Start Date: September 15, 2025
Attendance: No absences allowed during training or the first 90 days

Work Schedule

Monday–Friday: 8:30 AM – 8:00 PM
Saturday: 10:00 AM – 6:00 PM (some required)
Assigned 8-hour shifts may vary within the stated hours

Job Responsibilities

Handle inbound calls and in-person inquiries regarding enrollment services
Assist clients with health plan selection and managed care education
Process enrollment and disenrollment forms accurately
Support mailroom and clerical tasks as needed
Maintain accurate and detailed records of consumer interactions
Escalate issues to the appropriate staff when needed
Provide Cantonese-English interpretation for non-English-speaking clients
Attend meetings and training sessions to stay current on program updates

Candidate Requirements
Required:

Must be available to work onsite in New York, NY 10004
High school diploma or equivalent (college degree a plus)
Fluency in both Cantonese and English (spoken and written)
Minimum 2 years of experience in customer service or human services
Typing speed of 35 WPM or higher
Strong communication, multitasking, and problem-solving skills
Professional, dependable, and team-oriented

Preferred:

Experience in a call center or public service environment
Familiarity with Medicaid, managed care, or other healthcare programs

Company Description

1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.

At 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.

Company Description

1st Choice is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States.\r\n\r\nAt 1st Choice we embrace diversity of humanity and all it brings to creating an innovative environment. 1st Choice exhibits a compelling workplace through its ethically driven team and diverse academic backgrounds the staff delivers to the organization. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.