Job Details

·         The position of Medical Insurance Collector - Level I, II, and III is within our INR Revenue Cycle located at Livermore, California. In this role, you will handle and resolve all insurance follow up and denial issues tensure that company receives correct reimbursements from the insurance companies. The incumbent will:

·         Serve as the liaison between insurance companies, patients, and the departments.

·         Ensure claims are processed and followed up to meet company goals of account receivable days, aging account percentages and cash goals; Research and answer all questions and complaints, regarding patient responsibility balances and billing inquiries sent them through the customer call center with the highest degree of courtesy and professionalism.

·         This job description will be reviewed periodically and is subject to change by management.

RESPONSIBILITIES:

Collector Level I

·         Demonstrates proficiency and accuracy in operating systems directly related to specific job function.

·         Initiates contact with insurance carriers regarding status on claims.

·         Maintains accurate and complete collection notes concerning collection activities on all accounts according to company procedures and requirements.

·         Can work independently.

·         Takes incoming calls from insurance carriers and patients.

·         Contributes to team effort by accomplishing related results as needed.

·         Ensures that all processing and reporting deadlines are consistently achieved.

·         Maintain compliance with all company policies and procedures.

·         Regular attendance and punctuality.

·         Performs any other function as required by management.