Job Details

Onsite Bilingual Call Center Representative

Location: 30 Broad Street, New York, NY 10004
Job Type: Full-Time | Onsite | 40 Hours per Week
Program: New York Independent Assessor Program (NYIAP)

Make a real impact in the lives of New Yorkers. Join our dedicated onsite team as a Bilingual Client Service Representative supporting the New York Independent Assessor Program (NYIAP) — a vital Medicaid initiative that connects individuals to long-term care services.

This position is based in a call center environment in the heart of downtown Manhattan and is ideal for bilingual professionals who are compassionate, detail-oriented, and committed to serving linguistically diverse communities.

Key Dates to Remember

• Training Period: August 18 – September 12, 2025 (4 weeks)

• Official Start Date: September 15, 2025

• Important: No absences are allowed during the training period or within the first 90 days of employment

Work Schedule

• Monday–Friday: 8:30 AM – 8:00 PM

• Saturday: 10:00 AM – 6:00 PM (Saturday shifts required on rotation)

• Typical Assigned Shifts:

  • 10:30 AM – 7:00 PM

  • 11:00 AM – 7:30 PM

  • 11:30 AM – 8:00 PM

Your Responsibilities

• Answer & Assist: Handle incoming calls and in-person inquiries from Medicaid recipients

• Document Efficiently: Accurately log and track inquiries using internal systems

• Support Enrollment: Guide callers through Medicaid eligibility, service options, and next steps

• Ensure Compliance: Maintain quality standards and meet key performance metrics

• Provide Language Support: Assist non-English-speaking callers with empathy and professionalism

• Refer & Escalate: Direct inquiries to appropriate entities and escalate issues when necessary

• Stay Current: Attend meetings and trainings to stay informed on programs, policies, and tools

✅ What You Need to Succeed

• Residency: Must currently reside in New York, NY

• Education: High school diploma or GED required; college degree preferred

• Experience:

  • 1–2 years of call center or customer service experience preferred

  • Experience with Medicaid, healthcare, or social services is a plus

• Bilingual Fluency Required in at least one of the following languages:

  • Spanish, Mandarin, Cantonese, Bengali, Russian, Arabic, Urdu, Punjabi, Korean, or Haitian Creole

• Typing Speed: At least 35 WPM

• Core Skills:

  • Excellent verbal and written communication

  • Strong multitasking and organizational abilities

  • Empathy, patience, and cultural sensitivity

Why Join Us?

• Be part of a mission-driven team making a direct impact in your local community

• Gain valuable training and professional development in a high-demand field

• Work in a dynamic, multilingual environment with people who care

We’re Committed to Equity

We are proud to be an equal opportunity employer and value the voices and talents of all backgrounds. We encourage applications from people of color, immigrants, LGBTQ+ individuals, and those with disabilities.

Apply today and become a voice of support for your community—right here in New York City.