Job Details

The Systems Engineer III will be responsible for project consulting on the design creation, configuration, and implementation of customer’s Local and Wide Area Networks (LANs/WANs), virtualization infrastructure, their core components, servers, interconnections, and endpoint systems. Additionally, the Systems Engineer III will participate in Team Management functions.

Roles and Responsibilities:

• Perform network analysis of client networks to identify deficiencies and make recommendations for stabilization.
• Generate and maintain configuration documentation for all client production networks and systems.
• Careful creation and modification of internal processes and procedures to be used by other engineers Implementation of a variety of network technology for clients including but not limited to: Server virtualization, SANs, groupware, Active Directory, Group Policy Objects, routing and switching, enterprise backup solutions etc… Disaster Recovery/Business Continuity design, implementation, and testing
• Provides technical assistance to both internal and external users for installed applications and remote access solutions
• Provide support to other engineers and function as an escalation engineer
• The Systems Engineer III must be able to research and resolve client technical issues using problem-solving and critical-thinking skills
• Document problem resolutions in the support knowledgebase
• System and Network hardware/software/firmware upgrades for clients and WST
• Lead and manage a team of engineers throughout a client project to include being the escalation engineer for critical issues
• Maintain professional and considerate work relationships inside and outside the department.
• After-hours and weekend work as necessary
• Project engineers are required to set their company-provided cell phone to provide an audible alarm for text messages and phone calls outside of normal business hours
• Maintain relevant, up-to-date knowledge of Operating Systems and support technologies
• This position requires 50 - 100% travel within the Tampa Bay area. Minimal and occasional travel, including overnight stays otherwise. Remote work is allowed when applicable.
• Provide quality customer service
• Strong organizational skills
• Install, operate, maintain, troubleshoot and repair servers, SANs, networks and desktop computers for clients
• Implement system and software upgrades for clients
• Identify and resolve hardware and software problems for Microsoft Windows based systems
• Identify and resolve issues in virtualized environments to include Microsoft and VMware
• Work closely with other team members and Service Desk personnel to resolve problems and document solutions for clients
• Excellent analytical and communication skills, sound judgment, and the ability to work effectively with clients and other support members with basic troubleshooting skills
• Contribute to process documentation and improvement for clients and WST

Requirements:

• High school diploma
• Associates Degree or equivalent work experience
• Ability to architect complex network solutions
• Ability to communicate design concepts and justifications to C-level clients
• Ability to create and develop detailed, scripted instructions
• The ability to translate technical terms into non-technical language

Advanced skills Implementing and managing the following technologies

• Enterprise backup software such as Veeam, Unitrends, Backblaze, Wasabi
• Microsoft Exchange
• IIS
• Windows 2008-2022
• Cisco, Meraki, HP, Ubiquity switching products
• Cisco, Meraki, Sonicwalls, Watchguard and Ubiquity firewalls
• SQL Server (basic administration and maintenance)
• VMware and Microsoft Hyper-V
• Cisco, Meraki and Ubiquity Wireless
• Cisco Unified Communication Platform, 3CX, Cisco Webex calling
• Remote Desktop and Citrix
• SAN – Storage Area Networks (iSCSI & Fiber)

Advanced skills using the following technologies/standards

• Routing and Switching
• Access Control Lists
• VLANs and Trunking
• Command Line Interfaces
• Active Directory
• Group Policy
• Windows Registries
• DNS
• DHCP
• WINS
• VPN - Cisco Meraki and Sophos

Experience with:

• Microsoft Exchange
• Microsoft Windows Servers from 2008-2022
• Cisco Networking including Routers, Switches and Firewalls
• Disaster Recovery and Business Continuity Technology
• Phone systems

Preferred Certifications

• Exchange or SQL Certification
• VCP
• MCITP or MCSE
• CCNA

Very strong organizational and time-management skills are required. A minimum of 10 years previous technical or field service experience. Must be able to use basic hand tools, climb a ladder, and lift 50 lbs.