Job Details

As a customer service representative, you'll handle calls for many departments within a busy office setting. This is not a remote position, in person attendance is mandatory. Office location is in the Fruitville Area of Sarasota Metro.

Duties and Responsibilities:
• Answer a variety of calls including appointment requests, maintenance plan renewals, payments, registration requests, etc. 70-120/day
• Make outbound calls
• Answer chat requests on line
• Respond to website inquiries for appointments
• Enter and maintain customer data within the system
• Process maintenance agreements and invoice payments
• Cross train to assist in supporting other office functions

Preferred Qualifications:
• Strong multi-tasker
• Minimum (1) customer service experience
• Excellent communication skills, demonstrated listening and written/verbal communication
• Computer Proficiency
• Urgency in handling each call in the most efficient, effective way possible
• Excellent customer service, empathy is a must
• Problem solving skills
• Familiarity with the HVAC, Plumbing, or Electrical industry (Highly preferred)
• Service Titan Experience (Highly preferred)

• Call Center experience highly preferred.

Pay: $17 /hr
Opportunity for monthly commission based on sales performance

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday 8am-5pm

Education:

• High School Diploma or GED

Location:

• Sarasota, FL 34240 (100% onsite)

This job description is not intended to be all-inclusive, employees will perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Willingness to submit to a pre-employment drug test and background check is mandatory for employment.

Employee benefits, including vacation time, 401k, health insurance, and life insurance ($15,000).
o Up to 2 weeks vacation, 3 floaters, 6 holidays
o Health Benefits after 60 days at 65% employer paid
o 401 K eligible after 1 yr, 3.5 % employer match