Job Details

Position Summary:  

Reliable and accurate data is essential to ending Veteran homelessness in our communities. Without it, decision-making is not informed. This role is responsible for just that: data collection and entry into the Homeless Management Information System (HMIS) for the purpose of enrolling Veteran families in the appropriate programs. The SSVF HMIS Enrollment Specialist will coordinate with the SSVF Program Director to prioritize the various types of enrollments for the outreach, case management, and financial phases of the program. The HMIS Enrollment Specialist will generate meaningful reports in the HMIS system to ensure that a number of data elements are completed, including closing program enrollments. 

Position Responsibilities: 

• Coordinates with the SSVF Eligibility Screening Team Lead to prioritize the program enrollments that require completion 

• Become a subject matter expert with the training and assistance of the Veteran Services and HMIS Teams in the HMIS system, including all aspects of enrollments, assessments, and data elements 

• Completes the enrollment of Veteran families in HMIS for the outreach, case management, and financial phases of the SSVF Program 

• Ensures the daily quantity of enrollments is complete and that the quality of the data entered into the system exceeds the requirements of the Department of Veteran Affairs 

• Engages with Veteran families and community partners in the event that more information is required to complete the necessary data entry 

• Works with other departments to ensure proper data elements are entered and that enrollments are closed in a timely fashion 

• Partners with the agency’s HMIS Team for monitoring and improving data quality and programmatic outcomes 

• Maintains documentation and appropriate spreadsheets on all Veteran families enrolled in HMIS for funder reporting purposes 

• Ensures the confidentiality of all Veteran family documentation and personal identifiable information 

• Function as a team member and share in the responsibilities required to maintain operations and serve the mission of the organization. This includes, but is not limited to: 

1. Attending events 
2. Obtaining training 
3. Undertaking research 
4. Traveling 

• Other duties as assigned 

Position Requirements: 

• Educational background can be diverse; however, a degree in a related field or a minimum of two (2) years of relevant work experience preferred 

• Experience working or volunteering in nonprofit or government settings addressing housing or other social services preferred  

• Lived experience with homelessness preferred  

• Veterans and/or experience working with Veterans preferred  

• Must be eligible to work within the U.S. and provide supporting documentation 

• Must pass a Level II background check 

• Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law 

• Must have a clean 3-year driving history 

• Must provide proof of auto insurance, have a valid driver’s license, and a registered vehicle without known issues or faults to complete essential job functions 

Knowledge, Skills, and Abilities Required: 

• Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System 

• Strong interpersonal and written and verbal communication skills 

• Skill in establishing priorities within a team 

• Working knowledge of community resources preferred 

• Skilled at building trust and rapport with people from diverse backgrounds 

• Ability to work alone on own initiative, often with minimal supervision, as well as part of a small team 

• A strong public service orientation to work well with faculty, staff, and other stakeholders 

• Ability to foster a cooperative work environment 

• Flexibility 

• Ability to work with a diverse team in a fast-paced environment 

• Enthusiasm and the ability to thrive in an atmosphere of constant change 

• Ability to maintain confidentiality of identifying client information  

Physical Demands: 

• Periods of walking, standing, or sitting in an office or field environment for service provision 

• Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds 

• Ability to operate a motor vehicle