Job Details

Department: TAEM

Reports to: Family Coach Manager

Location: Nashville – Martha O’Bryan Center

Full Time/Part Time: Full Time

Regular/Temporary: Regular

FLSA Classification: Exempt

Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY

Works closely with families to assist with accessing housing, transportation, childcare, and health & wellbeing supports.  Serves as the family’s primary advocate and informational resource. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

• Work on a one-on-one basis with families to create individual, customized plans to help overcome known barriers with gaining affordable and accessible housing, transportation, childcare, and health and wellbeing supports. 
• Create, update, and communicate a list of available and affordable county-level housing, transportation, childcare, and wellbeing resources at least once per month. 
• Regularly participate in Care Coordination sessions, helping build a team of support that surrounds each family and guides them towards their self-identified goals. 
• Input family participation, progress, and assessments in TAEM’s data system, Salesforce.  Use data to make informed decisions and improve family interactions and supports. 
• Enter all applicable notes from the Caregiver meeting within 48 hours into Salesforce.
• Actively seek out and maintain meaningful relationships with known and prospective partners. 
• Attend county-level working group to participate in preexisting or create new collaborative efforts to build awareness, capacity, and leverage greater resources toward affordable housing, transportation, childcare, and health and well-being. 
• Communicate with Capacity Building Leads about any missed trainings, barriers, or opportunities to expand county-level resources.
• Host or attend events to recruit eligible caregivers in assigned county.
• Attend and participate in: monthly Communities of Practice (CoP) Meetings, Partner Meetings, and all other mandatory gatherings per the organization’s MOU.
• Attend Income Workshop and Salesforce training a minimum of one (1) time per year.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

• Bachelor’s degree in human or social services, education, or related field.
• Minimum two years’ experience working with families and young children.
• Non-profit experience, and training in trauma-informed care, family-centered coaching, conscious discipline, and ACES preferred.

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge and Abilities:

• Knowledge of inner-city human services needs and methods of delivery.
• Passion for working with people, especially with young children.
• Strong interpersonal skills; excellent customer service skills.
• Excellent verbal and written communication skills.
• Maintains credibility through sincerity, honesty, and discretion.
• Builds and maintains positive relationships with internal and external constituents.
• Strong organizational skills.
• Strong time management skills; uses time effectively; consistently meets deadlines.
• Strong project management skills.
• Maintains a high level of confidentiality regarding sensitive information.
• Documents regularly, thoroughly, accurately, and completely.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• High level of detail and accuracy.
• Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
• Computer literate including familiarity with word processing, spreadsheet, database, desk top publishing software, email and the internet.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

• Regular county/regional travel (up to 60%).

THE MARTHA O’BRYAN CENTER IS AN EQUAL OPPORTUNITY EMPLOYER