Job Details

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices

• Install, configure, and maintain hardware and software

• Troubleshoot technical issues in person, remotely, and via phone/email

• Support user account management (e.g., Active Directory, Microsoft 365)

• Document incidents, solutions, and support procedures

Qualifications:

• 5+ years of desktop support or IT helpdesk experience

• Strong knowledge of Windows and macOS environments

• Familiarity with ticketing systems and remote support tools

• Excellent problem-solving and interpersonal skills