Job Details

JOB SUMMARY
Under general supervision, the Administrative Assistant/Dispatcher will report directly to the President
and perform administrative duties for the company as well as effectively respond to and coordinate
customer calls for service.
ESSENTIAL DUTIES - A successful Administrative Assistant/Dispatcher must spend over 50% of work
time on, and satisfactorily perform, these general categories of duties, which require significant
discretion and independent judgment 1 . Responsibilities include, but are not limited to:

• Proactively gain and maintain a full understanding of services.
• Effectively summarize and relay information to both customers and plumbing technicians.
• Draw up service requests in a timely manner.
• Input service orders for tracking, schedule service orders into calendar, and subsequently
• transfer service orders into the company app for billing.
• Prepare proposals and coordinate service delivery to clients.
• Must have the ability to analyze data from previous appointments and plumbing technicians
• performance and technical ability, and apply this to new appointments, ensuring the
• appropriate plumbing technician is sent.
• Must effectively handle multiple tasks at the same time, while being consistently interrupted by
• phone calls, emails, and other competing priorities.
• Understand and communicate expectations, following and firmly executing processes even if
• challenged by a plumbing technician.

OTHER DUTIES - A successful Administrative Assistant/Dispatcher may spend up to 49% of work time on, and satisfactorily perform, these general categories of duties:

• Coordinate and answer emails.
• Supports service technicians by advising them of work to be performed inclusive of paperwork due for customer invoicing and company record keeping.
• Closely monitor and identify incorrect work-orders, correcting mistakes and resolving with managers as necessary.
• Manage on-call schedule and notify plumbing technicians of their assigned weeks.
• Notify answering service of the schedule and numbers to call in case of emergency.
• Originate, recommend, plan, and execute administrative procedures designed to improve efficiency, communications, interpersonal relations, and workflow within the company.
•  Perform any and all other duties, as assigned by supervisor.

QUALIFICATIONS

• Must type a minimum of 55 w.p.m.
• Strong customer service skills and ability to interact with employees, management,
• customers, and the general public.
• High-paced environment, self-motivated and ability to multi-task (work on multiple
• projects at the same time)
• Experienced in Microsoft applications (Word, Excel, PowerPoint, etc.)
• Requires a high school diploma.
• Previous dispatching/customer service experience preferred.
• Experience and utilizing judgment in order to plan and accomplish goals.
• Follow up and follow through with plumbing technicians and customers to help
• maintain good customer relationships.