Job Details

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you!

The Service Call Center Consultant utilizes their computer skills, courteous phone manner and positive attitude to get clients in the door.

Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.

ESSENTIAL DUTIES:

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Making outbound calls
• Log all Customer comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for Service.
• Confirm scheduled appointments.
• Reschedule no-show Customer appointments.
• Follow up with Service Department to determine if appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update Customer changes in database.
• Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
• Respond to Customer website requests.
• Contact Internet Customers via email and phone to schedule an appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties, as assigned.
• Ability to meet or exceed monthly goals.

We offer:

* Performance Based Pay Plans
* Prescription Insurance
* Medical Insurance
* Dental Insurance
* Long Term Disability Insurance
* Short Term Disability Insurance
* Vision Insurance
* Life Insurance
* Paid Sick Days
* 401(k) Retirement Plan
* Paid Holidays
* Paid Vacations
* Paid Training
* Performance Bonuses
* Employee Discount Program