Job Details

JOB TITLE: Housing First Blended Case Manager

LOCATION: Based primarily in the Family Service Langhorne Office with partial responsibilities in the Quakertown Office.

SUMMARY: The Blended Case Manager engages the service consumer (client) of an agency program or service in designing and following a goal-oriented plan that will respond to his/her health (physical and emotional), social, and environmental needs identified through formal assessment or re-assessment interviews. The case manager empowers the consumer to maximize use of personal and informal resources, links the consumer to community and formal resources as needed, and assures that resources are the least restrictive and least intrusive possible. The case manager acts to ensure that the client obtains: timely access to needed services, appropriate levels of care, and continuity of care.

DUTIES AND RESPONSIBILITIES:

Blended Case Managers link individuals to needed medical, social, educational, peer and self-help resources. Case Managers coordinate care among multiple service providers and support clients as they proceed toward recovery and optimal self-sufficiency.

• Assists individuals with mental health and/or substance use diagnoses who have experienced chronic homelessness by providing access to permanent housing with no housing readiness requirements.
• Provide outreach, service coordination, advocacy, and other needed services to participants in any environment including streets, apartments, shelters, office, etc.
• Provide harm-reduction, trauma-informed approach to meet the need of clients.
• Completes assessment of each assigned client to identify and prioritize basic biopsychosocial needs. Develops a service plan to address the identified needs in a timely, systematic manner. Depending upon contractual and/or program requirements prior and prior training, the case manager will complete special assessments, e.g., assessment of substance severity, level of care needs, etc.
• Assists clients with implementation of service plans by effecting linkages between service systems, helping clients to access needed services, coordinating multiple services, monitoring, and following up with the client and service providers, and by case advocacy when necessary.
• Provides crisis intervention services for assigned clients and non-assigned clients in emergency situations.
• Facilitates and coordinates discharge, aftercare and follow-up plans and services.
• Develops and maintains professional relationships with other staff, especially at any community-based services sites, and with other community service providers.
• Utilizes close supervision for professional growth and quality assurance. Adheres to agency policies, procedures, and practices with carrying out direct service and administrative duties promptly and accurately.
• Completes and maintains orderly, legible, timely records of services and other documents in narrative or data formats as required by the agency.
• Pursues continuing education to maintain and upgrade social service knowledge and practice skills. Uses supervision to identify and address professional development needs. Specifically attends to on-going development of sensitivity to diverse cultural groups, particularly groups served by this position.
• Understands and observes each client’s right to privacy and confidentiality as articulated by agency policy and procedures—particularly for special programs, projects, services to which this position is assigned.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Bachelor of Social Work from a school accredited by the Council on Social Work Education or bachelor’s degree in a closely related health or human service profession from an accredited college or university.
• Experience: Prerequisite job skills for on-the-job training may be demonstrated by documentation of successful prior employment, internships, or volunteer service experiences.
• Computer skills required: Microsoft Office Suite.
• Other credentials: The agency may require specific credentials or documented training/experience for specific assignments covered by this job Classification & Title. The Letter of Hiring; Pennsylvania operator’s license, current and valid; ownership or use of an insured automobile; health certification; police clearance for working with children; etc.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is regularly performed on the road and possibly outdoors during various weather/climate conditions. There will be times when work is performed in an office setting. Based primarily in the Family Service Langhorne Office with partial responsibilities in the Quakertown Office.

While performing this job, the employee must be able to sit, stand, walk, and bend at the waist and knees for an extended period of time. Must be able to lift and/or carry at least 15 pounds.

WORK AUTHORIZATION/SECURITY CLEARANCE

Candidate must be able to pass the following:

• Drug Screen
• FBI/Fingerprinting Clearance
• Pennsylvania Criminal Clearance
• Pennsylvania Child Abuse Clearance

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.