Job Details

Here at South Shore Marketing, we pride ourselves on our ability to build lasting client relationships based on trust, transparency, and exceptional customer service. As a growing leader in the business consulting industry, we offer hands-on, personalized care for our customers that focuses on innovative solutions that really make a difference for our clients and our customers. Our client relations, sales, and customer service methods are unique and reflect the dynamic team that we’ve built over the years. It is through our approach to client relations and customer care that we have been able to grow our operations and our client’s customer base steadily over the past year, and we are now looking to bring new Client Relations Associates on board to continue this growth!

As a Client Relations Associate, you will be the first point of contact between South Shore Marketing and potential customers. You will be responsible for ensuring that their needs are met and their expectations are exceeded when it comes to the level of personalized sales and customer service support that we offer. The Client Relations Associate role involves building lasting relationships, providing excellent sales and customer service, and advocating for client and customer interests.

Key Responsibilities of a Client Relations Associate:

• Assist in the management of existing accounts as well as the acquisition of potential customers in a manner that serves all parties’ interests 
• Serve as the primary point of contact for customers, responding to inquiries and concerns promptly and professionally whether through phone, email, or in person visits
• Facilitate communication between customers and client technicians, ensuring that activation processes run smoothly and beneficially for all parties
• Advocate for the interests of the client regarding sales goals and customer satisfaction metrics while providing customers with personalized and efficacious customer service 
• Abide by all compliance policies set forth by the client while handling sensitive customer information, ensuring all interactions meet legal regulatory and privacy requirements
• Participate in the training of junior Client Relations Associates in all of the above responsibilities, demonstrating strong leadership potential

Qualifications of a Client Relations Associate:

• Previous experience in client relations, sales and/or customer service capacities is a plus
• Personable, able to work well with others and communicate effectively
• Highly-driven and growth-oriented individuals with a passion for customer care
• Ability to think quickly and offer effective solutions on the spot
• Proactive, able to take initiative and act independently when necessary