Job Details

The Assistant Branch Manager (“ABM”) is a team member who reports directly to the
Branch Manager. The ABM is responsible for the day-to-day branch operations, management of
customer service representatives, and teller staff. The ABM performs a variety of complex duties
to serve customers/prospects by providing excellent customer service with the highest degree of
accuracy and professionalism, while fully exploring customer needs and providing appropriate
products and services. The ABM will also provide leadership, direction, and guidance to the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; however, other duties may be
assigned:

 Have a thorough and comprehensive understanding of all retail products and services and
sufficient understanding of all bank services to make effective referrals to other business
lines.
 Cross-sell all bank products and services through branch sales efforts to achieve bank and
individual goals, including consumer loans.
 Maintain a comprehensive knowledge on related policies, procedures, and rules and
regulations, including robbery procedures. Must be familiar with aspects of BSA reporting.
Ensures on-going compliance with audit procedures and other applicable guidelines.
 Opens/Closes the Branch and adheres to all Bank security procedures during this process.
 Coaches less experienced staff on a regular basis to improve their sales and operational skills
for the betterment of the individual, team, and bank.
 Is responsible for the completion of various daily, weekly and monthly reports assigned,
including operational, risk, and sales. Review and approve timecards, vault balancing, teller
and vault audits, overdraft approvals, stop payments, debit card limits and disputes, and
ATM balancing.
 Performs day to day maintenance, admittance and billing as well as annual audits of Safe
Deposit Boxes.
 Opens new accounts and uploading documentation to core systems.
 Oversee staff adherence to performance expectations.
 Handles and follows up with customer grievances and research items in accordance with
bank policy.
 Perform other duties as required.