Job Details

This posting is for the Head Door Person position in a high-end, high-rise property located in Coronado. This position assists the General Manager with the day-to-day administration and customer service tasks for the front desk.
Estimated Start date is 9/2/2025.

Job Description and Duties:
• Provide general helpful service for phone calls and email correspondence.
• Draft clear and precise letters and notices to residents.
• Provide exemplary customer service on issues pertaining to maintenance requests, communication, and access control.
• Perform follow-up with work orders.
• In charge of the scheduling of front desk staff.
• Coordinate all incoming/outgoing resident changes.
• Train front desk staff on all new procedures.
• Report daily to the General Manager.
• Be up to date on all governing documents, rules & regulations, contracts, etc.

Details of the position include:
• Friendly work environment
• Yearly Holiday Bonus
• Medical, dental and life insurance after 60 days
• 2 weeks’ vacation per year to increase after 5 year’s employment
• 7 days of paid holiday per year
• Annual pay increase based on merit

Job Requirements:
• High School Diploma (or equivalent)
• Professional level writing proficiency
• Professional level proficiency with Microsoft Outlook and Office
• Ability to safely lift packages up to (25) pounds

Preferred Skills and Experience:
• Bilingual a plus
• Prior employment in hospitality or Community Association Management.
• Public Speaking
• Conflict resolution and de-escalation
• Multi-tasking
• Professional writing and verbal communication

Salary range is $55,000 to $65,000 plus based on experience.