Job Details

Do you have medical office ROI experience, great job stability, excellent customer service skills and are youbilingual?

Are you looking for a new career with a major hospital in Fort Worth?

APPLY NOW!

Job Title:Bilingual ROI Specialist – Medical Records

Job ID: 151316
Location: Fort Worth, TX 76104
Pay: $18–20/hr (Depending on Experience)
Schedule: Monday–Friday, 8:30am–5:00pm or 8:00am–4:30pm
Duration: Temporary (possibly to hire)

Are you an experienced medical records professional fluent in English and Spanish?

Do you have at least 5 years of hands-on experience with Release of Information (ROI) in a hospital or clinic setting?
If you’re looking for a rewarding opportunity with a major hospital in Fort Worth, we want to hear from you!

Position Summary

We’re seeking an honest, responsible, and detail-oriented Bilingual ROI Specialist who will manage medical record requests and maintain compliance with HIPAA regulations. This role also involves strong customer service, multi-tasking, and administrative skills in a fast-paced healthcare environment.

Key Responsibilities

• Process patient and third-party requests for medical records in compliance with HIPAA and hospital policy
• Review and validate authorization forms for accuracy and legal completeness
• Respond to patient inquiries and assist with accessing records via MyChart or in person
• Manage walk-up requests for records and incoming calls related to ROI
• Communicate professionally with external entities (e.g., attorneys, insurance companies, healthcare providers)
• Document and track release requests accurately in EMR systems
• Provide front desk support and other clerical duties as assigned

Required Qualifications

• Fluent in English and Spanish (both written and verbal)
• Minimum 5 years of experience in a Release of Information role within a hospital Health Information Management (HIM) department or large outpatient clinic
• Strong knowledge of HIPAA regulations and patient confidentiality protocols
• High school diploma or GED required
• Proficient in Microsoft Excel, Outlook, and Word
• Experience working with EMR systems (e.g., Epic, Cerner, etc.)
• Excellent communication, customer service, and conflict-resolution skills
• Highly organized with strong attention to detail and accuracy
• Professional demeanor (no visible tattoos or facial piercings)
• Able to work in a fast-paced environment with a strong sense of urgency

Application Process Includes

• Drug testing
• Background check
• Clerical testing
• Interview
• Flu shot and TB test

Apply Now to Join a Leading Hospital Team in Fort Worth!

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