Job Details

Job Summary:

We are seeking a friendly and organized Front Desk Receptionist to join our primary care physician (PCP) office. This role will primarily serve a Creole-speaking population, requiring excellent communication skills in both English and Creole. The Front Desk Receptionist will be the first point of contact for patients, ensuring a welcoming environment and efficient operation of the front office.

Key Responsibilities:

Patient Interaction:

  - Greet and assist patients and visitors in a warm and professional manner.

  - Answer phone calls and respond to inquiries in both English and Creole.

  - Schedule appointments and manage the appointment calendar.

Administrative Tasks:

  - Collect patient information and verify insurance coverage.

  - Maintain accurate patient records and ensure confidentiality.

  - Process patient check-ins and check-outs efficiently.

Communication:

  - Facilitate communication between patients and healthcare providers, ensuring all relevant information is conveyed.

  - Provide information about services, policies, and procedures to patients.

Billing and Payments:

  - Assist patients with billing questions and process payments as needed.

  - Ensure that all financial transactions are handled accurately and securely.

Office Maintenance:

  - Keep the front desk area tidy and organized.

  - Assist with inventory management of office supplies.

Qualifications:

- High school diploma or equivalent; additional education in healthcare or administration is a plus.

- Bilingual in English and Creole (required).

- Previous experience in a medical office or customer service role preferred.

- Strong organizational and multitasking skills.

- Excellent communication and interpersonal skills.

- Proficiency in using office equipment and basic computer skills.

Working Conditions:

- Full-time position, with possible evening or weekend hours.

- Fast-paced office environment.

How to Apply:

Interested candidates should submit their resume and cover letter. We look forward to welcoming a dedicated team member who is passionate about providing exceptional patient care to our Creole-speaking community.