Job Details

Boca Medical Supply is seeking a Durable Medical Equipment Billing Customer Service Representative to join our growing organization. The ideal candidate is a self-starter, ambitious and reliable individual with an expensive background in DME billing. Our patients are our top priority! candid Employees are expected to always conduct yourself in a professional manner and have a positive attitude

Shift is M – F 9:00 AM to 5:30 PM

Duties and Responsibilities

• Answer Phones
• Start Patient Charts
• Insurance verification Prior Authorization.
• Confirm Medicare / Insurance eligibility.
• Verify coverage guidelines are met.
• Patient Order Entry.
• Doctor Office follow-up
• Process Private Rentals
• Order Confirmation
• Complete Customer Satisfaction Surveys
• Chart Reviews
• Scan documents and attach to Patient’s File

Skills and Qualifications

• Associate degree or Bachelor’s degree.
• Prior DME BILLING Customer Service experience
• DME Billing software knowledge/familiarity
• Experience with Durable Medical Equipment, Supplies, Orthopedic Bracing and Compression Garments.
• Extensive knowledge of the industry, and Medicare Guidelines for Medical supplies and equipment.
• Ability to read and understand LCD guidelines.
• Must be efficient with automated office equipment including computers, calculators, phones and scanners and copiers.
• Excellent customer service skills and comfortable speaking on the phone with physicians and patients.
• Good working knowledge of English both verbal and written
• Must have the ability to multi-task in an ever-changing environment that can be stressful attimes.

• Possess good interpersonal skills; ability to work independently and as part of a team.
• Computer literacy in standard office applications; i.e. Windows, MS Word, Excel; ability to learn and master industry specific software applications.
• Must have good listening, problem solving, critical thinking and analytical skills.
• Adapts to stressful situations and demonstrates multi-tasking capabilities when dealing with frequent changes in an ever- evolving work environment.
• Supports the company culture within the organization by adhering to policies, practices and theCompany’s mission statement.