Job Details

Location: Minneapolis, MN (Hybrid: 3 days in-office/week)
Salary: $75,000+ depending on experience and skills

About the Role
Passkey, a trusted MSP serving the Twin Cities since 1991, is hiring an IT Project & Systems Engineer to help design and implement infrastructure, cloud, cybersecurity, and AI-powered solutions—while also staying hands-on with support. This role is perfect for someone ready to grow into a client-facing project leader, while still contributing to the daily technical needs of a small, fast-moving team.

What You’ll Do

• Lead infrastructure and cloud deployments: servers, networking, wireless, Microsoft 365, security
• Collaborate directly with clients to understand needs, define scope, and deliver tailored solutions
• Configure and manage Microsoft 365, Entra ID, Intune, Defender, Azure tools, and more
• Implement and secure firewalls, switches, virtualization environments (VMware/Hyper-V)
• Take on a mix of support tickets during the first 6–12 months to learn our clients, systems, and processes. As a small team, everyone contributes to daily support, with project-focused time increasing as skills and ownership grow.
• Communicate clearly with clients, delegate tasks, and track project progress
• Guide clients on the practical use of modern AI tools like Microsoft Copilot and ChatGPT

What You Bring

• 5+ years in IT support or project engineering (MSP experience strongly preferred)
• Advanced knowledge of Microsoft 365, Windows Server, networking, and cloud-based security
• Strong experience with virtualization (VMware/Hyper-V), wireless networks, SAN/storage systems, and next-gen firewalls (e.g., WatchGuard, SonicWall).
• Solid understanding of cybersecurity principles, including threat detection, incident response, security policies, and hands-on experience with tools used in a SOC environment (EDR, SIEM, MFA, phishing defense, etc.).
• Experience with AI tools (Copilot, ChatGPT, prompt crafting)
• Willingness and enthusiasm to work onsite with clients, build relationships, and represent Passkey with professionalism and confidence.

Why Join Passkey?

• Hybrid flexibility with hands-on project opportunities
• Tight-knit team with mentorship and continuous learning
• Full benefits: Health, Dental, Vision, SIMPLE IRA (3% match)
• Paid time off: 10 holidays + 10 vacation + 5 PTO days
• Mileage, phone, certification, and training reimbursement