Job Details

Join Our Mission-Driven Team as a Customer Support Specialist!

Location: Texas (CDS in Texas)
Position: Customer Support Specialist
Salary Range: $33,280 – $37,440 annually
Company: Consumer Directed Services in Texas (CDS)

Are you passionate about helping others and thrive in a fast-paced, people-centered environment? CDS in Texas is looking for a Customer Support Specialist to be the welcoming voice and guiding hand for individuals with disabilities and their caregivers. If you're ready to make a meaningful impact every day, we want to hear from you!

About Us:

CDS in Texas empowers individuals with disabilities to self-direct their care and live more independently. Our team is the heart of our mission — compassionate, dedicated, and committed to supporting the families we serve.

What You’ll Do:

As a Customer Support Specialist, you’ll be the first point of contact for our members and their employees. Your responsibilities will include:

· Answering and triaging inbound calls and emails with professionalism and empathy

· Providing in-person support to members visiting the office

· Assisting with employment verifications and general inquiries

· Maintaining accurate member data and updating demographics

· Disbursing documents to appropriate departments

· Supporting multiple departments with a variety of administrative tasks

✅ What You Bring:

· High school diploma or GED

· 1+ year of call center experience (required)

· 1–2 years of experience in a healthcare setting (preferred)

· Bilingual in Spanish (highly preferred)

· Strong interpersonal, problem-solving, and multitasking skills

· Ability to type 35 WPM with 80% accuracy

· A positive, team-oriented attitude and a commitment to confidentiality

Why Join CDS in Texas?

· Be part of a mission-driven organization that truly changes lives

· Work with a supportive and compassionate team

· Enjoy a dynamic and engaging work environment

· Make a difference in the lives of individuals and families across Texas

Ready to Apply?

Take the next step in your career and join a team that’s making a real impact.
Apply online at: www.dsswtx.org
Or submit your resume directly: https://dsswtx.jotform.com/220836269749065