Job Details

Position Overview:
Coordinate and maintains customer sales activities.

Tasks:

• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Recommend products to customers, based on customers' needs and interests.
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Prepare estimates and bids that meet specific customer needs.
• Provide customers with product samples and catalogs.
• Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
• Arrange and direct delivery of products.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Negotiate details of contracts and payments, and prepare sales contracts and order forms.
• Oversee and manage customer account receivables.
• Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
• Obtain credit information about prospective customers.
• Drive safely and defensively in accordance with Driver Safety policy

Work Activities:

• Communicating with persons outside organization
• Performing for or working directly with the public
• Making decisions and solving problems
• Communicating with supervisors, peers, or subordinates
• Establishing and maintaining interpersonal relationships
• Selling or influencing others
• Judging the qualities of things, services, or people
• Processing information
• Identifying objects, actions, and events
• Updating and using relevant knowledge
• Resolving conflicts and negotiating with others
• Getting information
• Organizing, planning, and prioritizing work
• Monitor processes, materials, or surroundings
• Use inventory control procedures
• Use telephone communication techniques
• Provide customer service
• Conduct sales presentations
• Investigate customer complaints
• Sell merchandise
• Use sales techniques
• Confer with customer to review terms of credit or payment plan
• Answer customer or public inquiries
• Use interpersonal communication techniques
• Solicit orders from established or new customers
• Request customer order
• Use product knowledge to market goods
• Stock or organize goods
• Sell products or services