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Customer Service Representative

Standard

MR Electric of Columbus GA

Columbus, GA

Job Type

Part_Time

Salary

12USD - 16USD per hour

Posted Date

June 18, 2025

Job Description

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, follow up and provide helpful solutions that ensure they have a great customer service experience with our company. You will also book appointment on our system. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Bilingual is a plus