Job Details

Dispatcher Duties and Responsibilities

The duties and responsibilities of a Service Dispatcher. 

• Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
• Using telephones or text messages to contact employees
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Preparing work orders 
• Being in charge of communications within company
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information