Job Details

Our mission is to foster positive relationships with our customers and donors, educating them about the non-profit organizations we partner with and elevating their visibility within the community. We foster a culture of continuous learning and personal development, providing the support and resources you need to excel in the entry-level Customer Service role.

You will engage in daily interactions with customers, consistently upholding courtesy, professionalism, and kindness to create a positive impression. Your role also involves the management of donations, including tracking and processing new contributions, as well as promoting brand awareness initiatives. Additionally, you will be expected to skillfully handle customer complaints to enhance overall satisfaction.

Key Responsibilities of a Customer Service Representative:

• Interact with customers and members of the community to effectively resolve consumer inquiries and translate conversations into client support
• Maintain a deep understanding of our client's purpose and services to provide accurate information to customers
• Stay up-to-date with industry knowledge, customer service techniques, and company policies through training and self-improvement
• Maintain detailed records of donor interactions through the company’s key performance indicators provided in the training

Skills and Qualities We Seek in a Customer Service Representative:

• Empathy, Patience, and Consistency: You should be capable of managing a diverse range of customer demographics, backgrounds, and personas with confidence, providing the same high level of service to each individual.
• Adaptability: Embrace the variability of a people-centric career, handle challenges with resilience, and tackle surprises with a sense of humor.
• Clear Communication: Use authentic, positive language to convey your message effectively. Stay engaged and ensure customer satisfaction with every interaction.

Requirements of a Customer Service Representative:

• High school diploma or equivalent
• Previous customer service or related experience preferred, but not required
• Proven interpersonal skills 
• Ability to remain patient and composed, even in challenging customer situations
• Flexibility to adapt to changing customer needs and departmental requirements
• Effective time management and organizational skills to handle multiple customer inquiries efficiently
• Ability to absorb entry-level Customer Service Representative training provided during meetings and one-on-ones and translate that information into proper communication with consumers
• A track record of punctuality and reliability in meeting work schedules.
•  Ability to meet or exceed the company’s performance metrics.

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